The customer’s legacy supply chain application had an outdated and unintuitive user interface. It was creating inefficiencies for internal users and logistics partners.

The customer handled sensitive logistics and partner information, requiring strong security and compliance measures. However, the system had critical vulnerabilities that exposed data to potential breaches leaving it vulnerable and non-compliant with data protection regulations. Additionally, there was no effective monitoring or alerting in place, which meant issues were identified and addressed only after they caused disruption. This reactive approach led to prolonged resolution times, impacting operational efficiency and user satisfaction.

The logistics company found that its customers’ needs were changing as they were expanding into new markets and were diversifying their supplier base, and it was struggling to handle the increased data volume, high operational costs, user concurrency, and dynamic operational requirements. The challenge was to design a cloud-native, scalable, and resilient application with improved user experience, seamless workflows, and robust security, all while ensuring minimal disruption to ongoing operations and a smooth transition from the legacy system to support their rapidly evolving supply chain operations.